Best for
Third-sector organisations, schools, churches, local partners and community groups.
Research service
Digital Inclusion & Service User Insight
Needs assessments that identify real barriers to access, confidence and participation — producing clear insight for service improvement, commissioning and stronger funding cases.
Deliverables
- Barrier mapping and participant insights
- Prioritised service improvement recommendations
- Evidence that strengthens bids and commissioning
Timeframes
Rapid insight (2–3 weeks) or deeper study (4–8+ weeks).
What we assess
- Access barriers (devices, connectivity, affordability)
- Confidence and capability gaps (skills, language, anxiety)
- Service friction (forms, processes, channels, staff capacity)
- Trust, safeguarding and participation constraints
How we deliver
- Interviews and small-group sessions (where appropriate)
- Short surveys and quick “pulse checks”
- Observation of real service touchpoints (optional)
- Findings workshop to confirm priorities and actions
Outputs you can use immediately
You receive a plain-English insight report with clear barriers, root causes and actionable recommendations — designed to drive decisions, delivery changes and credible funding narratives.