Best for
People who feel left behind, anxious about technology, or stuck with mobile-only access.
Audience
Individuals & Families
Practical support that builds confidence for everyday digital tasks, safer online behaviour, and independence when using essential services.
Common needs
- Email, accounts, passwords and safer access
- Online forms, services and communication
- Scam awareness and “what to do next”
Outcomes
Greater independence, reduced risk, and increased confidence to engage with services and opportunities.
What we deliver
- Plain-language sessions with practice and repetition
- Everyday digital tasks (services, forms, accounts)
- Cyber awareness: scams, fraud, phishing and safer habits
- Support pathways and signposting where needed
How delivery works
- Welcoming environment with patient facilitation
- Exercises based on real tasks participants face
- Optional pre/post confidence checks
- Follow-up guidance where appropriate
Next step
If you support a community group, housing provider, local partner, or family-facing service, we can propose a realistic delivery format and timeline.